Head of Operations

01 January 0001

Head of Operations

Salary Negotiable depending on experience

As one of the fastest growing Energy Suppliers in the UK we are looking to recruit a passionate and organised Head of Operations.

United Gas & Power based in Leeds, has a vision of becoming the UK's most trusted energy supplier to the commercial market. We are fully focused on business customers and aim to provide first class customer service and the most competitive rates in the industry. The company is entering a rapid growth phase and is now seeking to expand its operational management and to support and enhance these opportunities. This represents a rare and exciting challenge for talented and ambitious people.

If you are professional with the ability to shape and manage operations including the management of various departments and roles. If this sounds like you, apply today!

The Role:

  • Overall management of the operation of service delivery.
  • Profound knowledge of the end to end Customer Journey and Regulation & Compliance requirements within an energy supply business
  • Exceptional experience of retail supply business.
  • Experience in delivering the transition through CME is advantageous
  • Manage the supplier Hub process on both Gas & Power.
  • Implementing improvements in operations including streamlining processes
  • Proven track record of leading and managing a team to deliver the key responsibilities outlined in a growing and competitive GB B2B energy supply business.
  • Capability to assist with the development of new systems and ongoing project management of current projects.
  • Motivate, and encourage teamwork between the individual departments
  • Ensuring key performance indicators are in place and performance targets are met.
  • Ensuring accuracy of revenues throughout customer lifecycle

The Person:

  • Extensive experience within a B2B Energy supplier essential
  • Proven track record of the Gas and Electric industry and regulatory requirements
  • Setting performance standards for the operation at department level and agent level
  • Knowledge of billing processes and account management
  • Strong communication & call handling experience
  • Strong analytical problem-solving skills
  • Experience in managing an energy customer service centre
  • Experience managing relationships with partners and third parties

The Package (negotiable):

  • Industry leading salary
  • 28 days annual leave
  • Contributory pension scheme
  • Fully paid Dependency Day
  • Staff Socials
  • Use of French holiday home
  • Great culture
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