Hello and welcome to United Gas & Power (UGP), a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation.
To us, quality customer care is not a department, it’s an attitude, and everyone at UGP believes in this underlying principle.
At UGP we believe that a set of values is meaningless unless they underpin how we operate each time we deal with each other and with external parties. As such we have created “The UGP Pledge” – a set of service standards, for our key stakeholder groups – employees and customers.
We promise our customers;
- To act according to our company values; we recognise that we have a responsibility to act ethically at all times.
- To work with you and for you; at all times focused on your needs above our own.
- To truly listen and ask more questions; we understand that we can’t advise you before we understand you, your business and your objectives.
- To be straight talking; we’ll talk to you honestly and openly in your language and not in the jargon of our world.
- To make things easy for you; we’ll put in the hard work so that you can focus on your job.
- To be in this for the long term; we value the relationships we have with our customers and work hard to deliver a superb experience that fosters long term relationships.
We promise our employees;
- To act according to our company values at all times
- To provide you with the tools and training to fulfil your potential
- To reward your success
- To support your learning objectives
- To listen to you and involve you in the future direction of our business
- To create an environment for you to thrive in
- To further build and grow a business you can be proud to work for
- To be open about our strategy, our performance and your performance
- To understand and support your personal ambitions as well as your career ambitions
- To never stand still
From your very first call with us, to switching energy suppliers, ongoing account management and renewals, our experienced energy Account Managers are always on hand to help you.
What’s more, we offer great value solutions and all our electricity is produced from renewable sources including wind, hydro and solar.
If you’re a business or organisation looking for:
- financial savings on your existing gas/electricity supplier;
- a supplier that will make things easy for you to understand;
- simple, easy to read bills and tariffs;
- a UK call centre, with a direct line to your Account Manager;
- a simple way reduce your carbon footprint, without additional cost;
- an energy partner with a great reputation that you can trust,
United Gas & Power would be delighted to hear from you. Call us now on 0844 318 0044.
Read more about our range of services, to see how we can help your business.
What our customers say
"UGP saved us £4,500 on our previous supplier. We secured a 3-year contract with them as the service they offer is far better than anyone else. Our Account Manager is very patient, pleasant and not at all pushy. We strongly recommend UGP to all charities."
"UGP was so helpful in switching over our accounts, also saving us money. Our Account Manager took all the stress away by dealing with the entire process, keeping us updated throughout. They are such a refreshing change from other companies I’ve dealt with and always available if I have any queries."
"UGP’s excellent account management and customer services enables us to deal with our clients queries and issues as quickly as possible. This high level of customer care means that I can meet the varied needs of my clients across a diverse portfolio."