What makes a loyal customer? The UGP Way.

customer loyalty

In an industry where gaining customer loyalty can often be challenging, United Gas and Power (UGP) stands as a beacon of great customer experience. A 5-star Trust Pilot rating - the only one of its kind for a commercial energy business in the UK - is testimony to our unwavering commitment to our customers. Our secret? We focus on offering great value deals, delivering exceptional customer service, and providing a seamless end-to-end switching process.

What really sets us apart is our focus on the customer journey. We understand the complexity of switching energy providers and the stress it can often bring. This is why we take a hands-on approach to the switching process.

Our dedicated account managers walk alongside our customers every step of the way, handling every detail of the switch to ensure a smooth and seamless transition. From initial consultation to follow-up support throughout the duration of your contract, we're there, lending a personal touch to the often impersonal energy industry.

But don't just take our word for it. Here's what one of our long-term customers had to say on Trust Pilot recently:

"Great service from Reece and Eddie at a time when trying to find a good energy deal is particularly stressful. With United Gas and Power you always know who you can contact either by email or phone throughout the switching process and during the period of your contract. Feel they are a caring and trustworthy company to deal with. Would recommend."

As the UK's only 5-star rated commercial energy business, we take immense pride in our Trust Pilot rating. But it’s more than just a rating for us - it's a reflection of the trust and loyalty we've cultivated with our customers. It's a commitment that we continually strive to uphold and exceed.

We believe that the true value of a business lies not just in the products it offers, but in the service it provides and the relationships it builds. At UGP, we offer a range of competitive energy deals tailored to meet the unique needs of businesses. But more than that, we provide a service experience that keeps our customers coming back.

Our goal is to empower businesses with energy solutions that are efficient, affordable, and hassle-free. We're not just providing energy; we're powering business growth.

If you're in the market for a commercial energy supplier that truly values and understands your needs, join the UGP family and experience the difference. Because at United Gas and Power, it's not just about energy, it's about powering loyalty.

Join us in our mission to deliver seamless and stress-free energy solutions. Be part of the United Gas and Power journey.

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