When did your energy supplier stop caring about your business?

As a business owner, you’ve probably faced long hold times, impersonal automated responses, and endless transfers between departments just to get a simple issue resolved. Dealing with energy suppliers can be frustrating, leaving you wondering if anyone on the other end truly cares about your business needs.

The Struggle with Traditional Energy Suppliers

For many businesses, the energy supplier experience has become a game of patience. You’ve likely been there; waiting on hold, navigating complex menus, and speaking to multiple representatives who seem more interested in reading from a script than understanding your unique situation. This impersonal approach not only wastes your time but also leaves you feeling like just another number in a vast system.

Where’s the Personal Touch?

In today’s digital age, the human touch seems to be fading fast. While digital progress is an essential part of growth and improving efficiencies for many businesses, automated systems can take over, leaving business owners like you craving real, meaningful interactions—especially when it comes to something as vital to your profitability as your energy supply. Your business deserves more than just a one-size-fits-all solution and generic customer service. You need a partner who understands your frustrations and is ready to make them a thing of the past.

How UGP is Redefining Business Energy Solutions

At UGP, we recognise the pain points that businesses face every day with their energy suppliers. We understand that your time is valuable, and that your business deserves attention that goes beyond just the basics. That’s why we’ve made it our mission to bring back the personal touch that’s been lost in the industry.

Direct Access to Real People

Tired of the endless cycle of being passed from one department to another? At UGP, we assign you a dedicated Account Manager—an actual person who knows your business and is just a phone call away. No more dealing with faceless entities; with UGP, your energy expert is always within reach, ready to provide you with the support and answers you need.

Swift and Efficient Issue Resolution

Nothing is more frustrating than a lingering issue with your energy account, especially when it feels like no one is listening. Our UK-based customer service team is committed to resolving your queries quickly and efficiently. When you reach out to UGP, you won’t be met with long hold times or impersonal service. Instead, you’ll get the peace of mind that comes with knowing your concerns will be addressed promptly by someone who understands your business.

Tailored Solutions for Your Unique Needs

Every business is different, and a cookie-cutter approach simply doesn’t work when it comes to energy management. At UGP, we take the time to understand your specific needs and challenges, offering bespoke solutions that fit your business like a glove. Whether it’s managing the end-to-end switching process or providing ongoing support, we tailor our services to ensure your energy experience is as smooth and beneficial as possible.

Not Forgetting…

While our personal service sets us apart, we also offer a range of features designed to meet the complex needs of your business:

• Competitive Rates: We offer some of the most competitive rates in the commercial energy market, ensuring you get great value without compromising on service.
• Bespoke Solutions: Managing multiple sites? We provide portfolio management, including aligned contract end dates and consolidated bills.
• 5-Star Reputation: Our commitment to excellence is reflected in our stellar Trustpilot ratings. Don’t just take our word for it—check us out on Trustpilot here, where we proudly maintain a 5-star rating.
• Renewable Options: Interested in reducing your carbon footprint? We offer renewable energy solutions tailored to your sustainability goals.
• Expert Advisory Services: Get comprehensive advice on energy usage, account management, and consumption analysis.

Ready to Experience a Different Kind of Energy Supplier?

If you’re tired of feeling like just another account number, it’s time to make a change. Let UGP show you how a personal touch can make all the difference for your business. Contact us today to speak with a dedicated Account Manager and discover how we can help your business thrive.

Call us: 0800 669 6697

United Gas & Power – Your Partner in Business Energy Solutions