17 January 2020

OVERVIEW

As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an experienced customer orientated Billing Analyst, based at our state-of-the-art offices in Guiseley, Leeds.

The Billing Analyst role is an excellent opportunity to get your teeth stuck into the energy industry as part of a team, you will be exposed to various aspects of our business and be a key part of our internal growth. Our billing experts manage our accounts with excellence and provide first-rate customer service to our portfolio of clients.

At UGP, we believe customer service is not a department, it’s an attitude. This highly important role is therefore instrumental to the long-term success and growth of our reputation.

If you’re hard working, great at problem solving and highly motivated to succeed, as well as possessing excellent customer communication skills, we’d love to hear from you. 

RESPONSIBILITIES 

  • Creating timely and accurate invoices for our portfolio of customers to the required standard.
  • Managing the acquisition of precise metering information.
  • Reconciling customer accounts using the most up to date information.
  • Handling of general client queries about their utilities and invoices, providing relevant recommendations and working on their behalf to solve issues.
  • Working with the team to resolve queries from internal customers.
  • Creating various reports based on invoiced information to the required standard.
  • Investigating Profit and Loss to determine the best and required courses of action.
  • Resolving metering disputes.
  • Communicating successfully with a myriad of third parties to manage the data flows within the industry, smart meter installations, in-going and out-going payments and query resolution.
  • Ensuring continued self-motivation is maintained and that all Key Performance Indicators are focused on to drive quality and improvements in all aspects of the billing process
  • Overall portfolio management through accurate administration.

THE INDIVIDUAL

  • Excellent verbal communication skills.
  • Excellent IT skills.
  • Good telephone manner - can communicate effectively and professionally to all customers.
  • A logical thought process to resolve complicated metering and invoice queries.
  • Excellent organisational skills to manage personal workload, phone calls and queries.
  • Ability to work on own, demonstrating drive and initiative.
  • Team player, willing to share ideas and techniques with other team colleagues to improve the business.
  • Knowledge of the energy sector is useful but not essential
  • The ability to be self-motivated and focused on continually achieving and exceeding targets

JOIN THE TEAM

  • Fast-growing, innovative employer
  • Fully supportive management wanting to grow people’s careers
  • Full induction and ongoing coaching & training provided
  • A great working environment with a real team spirit
  • Fantastic progression opportunities
  • Competitive basic salary and benefits package
  • Mon to Fri 9am till 5pm
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