Billing & Metering Analyst

06 July 2021

As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an experienced customer orientated Billing & Metering Analyst, based at our state-of-the-art offices in Guiseley, Leeds.

 The role is an excellent opportunity to get your teeth stuck into the energy industry as part of a team, you will be exposed to various aspects of our business and be a key part of our internal growth. Our meter & reads analysts ensure accurate information is held on internal systems, whilst monitoring the quality of data provided by the customer and industry.

 At UGP, we believe customer service is not a department, it’s an attitude. This highly important role is therefore instrumental to the long-term success and growth of our reputation.

If you’re hard working, great at problem solving and highly motivated to succeed, as well as possessing excellent customer communication skills, we’d love to hear from you.

RESPONSIBILITIES

  • Registration and onboarding processes for new customers are accurate and compliant.
  • Pre-emptively resolving settlement issues using internal and industry agreed processes to ensure accuracy.
  • Managing the read dispute process including raising and chasing SAR’s and D300’s.
  • Ensure industry and customer reads are used for billing and settlement purposes.
  • Monitoring the quality of customer and industry reads, taking the appropriate action where necessary to correct any erroneous data.
  • Ensuring accurate data on the CRM and update third-parties to manage the data flows within the industry, smart meter installations, and query resolution.
  • All KPI’s have a continued focus to drive quality and improvements.
  • Using industry databases in conjunction with our CRM for meter/exchange/De-appointments/Disconnections and new connections.
  • Supporting the siteworks process, partnering with our third-parties to resolve metering issues.
  • Creating reports to provide the management team with information when required.
  • Work with and support internal teams where necessary.
  • Ensuring accurate flows are sent in relation to metering works including but not limited to meter readings and meter installations.

THE INDIVIDUAL

  • Excellent verbal communication skills
  • Excellent IT skills
  • Good telephone manner - can communicate effectively and professionally to all stakeholders
  • A logical thought process to resolve queries and excellent attention to detail
  • Excellent organisational skills to manage personal workload, phone calls and queries
  • Ability to work on own, demonstrating drive and initiative
  • Team player, willing to share ideas and techniques with other team colleagues to improve the business
  • Knowledge of the energy sector is essential
  • The ability to be self-motivated and focused on continually achieving and exceeding targets

JOIN THE TEAM

  • Fast-growing, innovative employer
  • Fully supportive management wanting to grow people’s careers
  • Full induction and ongoing coaching & training provided
  • A great working environment with a real team spirit
  • Fantastic progression opportunities
  • Competitive basic salary and benefits package
  • Mon to Fri 9am till 5pm
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