Billing & Metering Analyst

Guiseley, Leeds

9-5

Overview

As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an experienced customer orientated Billing and Metering Analyst, based at our state-of-the-art offices in Guiseley, Leeds.

This role is an excellent opportunity to get your teeth stuck into the energy industry as part of a team, you will be exposed to various aspects of our business and be a key part of our internal growth. Our meter & reads analysts ensure accurate information is held on internal systems, monitor the quality of data provided by the customer and industry to ensure accurate billing.

At UGP, we believe customer service is not a department, it’s an attitude. This highly important role is therefore instrumental to the long-term success and growth of our reputation.

If you’re hard working, great at problem solving and highly motivated to succeed, as well as possessing excellent customer communication skills, we’d love to hear from you.

Responsibilities

  • Responsibility of ensuring industry and customer reads are used for billing and settlement purposes.
  • Supporting monthly Bill Run.
  • Monitoring the quality of customer and industry reads, taking the appropriate action where necessary to correct any erroneous data.
  • Managing the read dispute process including raising and chasing SAR’s and D300’s.
  • Ensuring accurate data on the CRM and update third-parties to manage the data flows within the industry, smart meter installations, and query resolution.
  • All KPI’s have a continued focus to drive quality and improvements.
  • Using industry databases in conjunction with our CRM for meter/exchange/De-appointments/Disconnections and new connections.
  • Supporting the siteworks process, partnering with our third-parties to resolve metering issues.
  • Work with and support internal teams where necessary.
  • Ensuring accurate flows are sent in relation to metering works including but not limited to meter readings and meter installations.
  • Supporting the Onboarding Manager in the development of compliant and efficient processes throughout various workstreams.
  • Managing the resolution of complex queries relating to data quality, technical metering and industry requirements & regulations.
  • Liaising with internal customers to develop and implement process changes.
  • Ensuring adherence to industry processes, including Balance & Settlement Code, Supplier Licence Conditions and Smart Energy Code.
  • Development of adequate forecasting and processes relating to the DCC and the Smart Meter Roll out.
  • Ensure all data is validated in line with industry and suggest improvements to processes and/or training.

The Individual

  • Excellent communication skills
  • Good telephone manner - can communicate effectively and professionally to all customers
  • A logical thought process to resolve queries
  • Outstanding organisational skills
  • Ability to work on own, demonstrating drive and initiative
  • Team player, willing to share ideas and techniques with other team colleagues to improve the business
  • Knowledge of the energy sector is strongly desirable, but not essential
  • Previous customer service environment or similar preferred
  • The ability to be self-motivated and focused on continually achieving and exceeding targets
  • Excellent IT skills

Qualifications Required

  • A-Levels.
  • Microsoft office (minimum intermediate level).

Length & Type of Experience

  • Minimum 2 years office experience essential.
  • Minimum 2 years in industry preferable.

Join the Team

  • Excellent salary based on your experience
  • Regular company socials
  • 25 days annual leave (and Bank Holidays). Additional annual holiday for long service
  • Dress down Friday
  • Fun and energetic environment
  • Career progression
  • Scope to grow with a vibrant business
  • 9-5pm

Interested?

Your Details

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