Collections Agent

Guiseley, Leeds



As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an experienced customer orientated Credit Controller, based at our state-of-the-art offices in Guiseley, Leeds.

The Credit Controller role is an excellent opportunity to get your teeth stuck into the energy industry as part of a team, you will be exposed to various aspects of our business and be a key part of our internal growth. Our credit controllers manage our accounts with excellence and provide first-rate customer service to our portfolio of clients.

If you’re hard working, great at problem solving and highly motivated to succeed, as well as possessing excellent customer communication skills, we’d love to hear from you.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.


  • Working within a team to assist with the collection of monies owed by debtors.
  • Handling inbound and initiating outbound telephone calls and emails.
  • Negotiating, implementing, and monitoring repayment solutions.
  • Liaising with debt collection agencies and other third parties where required.
  • Adhering to company policies and procedures.
  • Updating our databases and systems in order to keep accurate record of activities.
  • Starting legal proceedings if debts are not paid within an agreed timeframe.
  • Working within the operational function of the business to satisfy the demands required, providing support other teams where required.
  • When required assisting the Billing and Metering team with bill queries and additional invoicing support.

The Individual

  • Excellent verbal communication skills.
  • Excellent IT skills.
  • Good telephone manner - can communicate effectively and professionally to all stakeholders.
  • A logical thought process to resolve queries.
  • Excellent organisational skills to manage personal workload, phone calls and queries.
  • Ability to work on own, demonstrating drive and initiative.
  • Team player, willing to share ideas and techniques with other team colleagues to improve the business.
  • Knowledge of the energy sector is useful but not essential.
  • The ability to be self-motivated and focused on continually achieving and exceeding targets.

Join the Team

  • Fast-growing, innovative employer
  • Fully supportive management wanting to grow people’s careers
  • Full induction and ongoing coaching & training provided
  • A great working environment with a real team spirit
  • Fantastic progression opportunities
  • Competitive basic salary and benefits package
  • Mon to Fri 9am till 5pm


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