Collections Supervisor

29 April 2019

Our USP is our customer service. We know that we provide a level of service for our clients and their business to enable them to run their business whilst we take care of the rest.

To enable that, you will be working closely with our Financial Controller to deliver a high level of service to assist with the growth of the business and of course financial collection.

We invest heavily to ensure that all our colleagues feel part of the bigger picture. Of course, we require driven and focused people, but we reward with staff socials, out of work activities, regular Friday treats etc. We are the fastest growing energy supplier in the country, and therefore are taking part in a vast expansion plan which will pave the way to career choices and progression.

The Role:

  • Oversee and lead the reduction of overall debt levels
  • Line management of approx. 4+ credit controllers, monitoring team targets and supporting development
  • Ongoing improvement of processes and procedures throughout the department
  • Management of higher debt accounts including disconnections and legal action
  • Reporting of aged debt, disconnections and other reporting requested by the Billing & Collections Manager
  • Look at preventative measures to safeguard the business
  • Processing payments
  • Work within the operational function of the business to satisfy the demands required

The Profile of the Successful Collections Supervisor:

  • Must have energy experience
  • Experience in a similar role
  • Experience of debt collection within the energy industry hugely advantageous
  • Ability to identify problems and implement solutions
  • Experience of working with third party providers and managing SLA’s
  • Analytical nature
  • Able to work in a fast-paced environment but remain focused
  • Highly organised
  • Customer centric
  • Strategic thinking with the ability to approach the relevant parties with new ideas
  • Focused & career driven
  • Chartered Institute of Credit Management qualification desirable but not essential
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