Customer Service Advisor

01 July 2019

OVERVIEW 

As one of the fastest growing Energy Suppliers in the UK, we are looking to recruit a customer orientated Customer Service Advisor based at our offices in Guiseley.   We are fully focused on business customers only and aim to provide first class customer service. Ultimately, we aim to take away the strain of energy bills so our customers can concentrate on running their own business. This role is an excellent opportunity to get your teeth stuck into the energy industry as part of a team, you will be exposed to various aspects of our business and be a key part of our internal growth. Our billing experts manage our accounts with excellence and provide first-rate customer service to our portfolio of clients. This role is for a hard-working, logically minded motivated individual. This is the perfect way to boost your career opportunities and a great chance to join a fantastic team.  

RESPONSIBILITIES

  • Delivering best in class customer service to end users, with an aim to have a first call resolution
  • Ensuring the accuracy of customer data on CRM, updating where necessary
  • Handling of general customer queries about their utilities and invoices, providing relevant recommendations and working on their behalf to solve issues
  • Working with the internal teams to resolve queries which span multiple areas
  • Ensuring complaints are logged and dealt with in the appropriate manner
  • Ensuring continued self-motivation is maintained and that all Key Performance Indicators are focused on to drive quality and improvements
  • Assist in the documentation of business processes in the Customer Service area
  • Supporting the billing process where necessary

THE INDIVIDUAL

  • Excellent communication skills
  • Excellent telephone manner - can communicate effectively and professionally to all customers
  • A logical thought process to resolve queries
  • Outstanding organisational skills
  • Ability to work on own, demonstrating drive and initiative
  • Team player, willing to share ideas and techniques with other team colleagues to improve the business
  • Knowledge of the energy sector is strongly desirable

CONTACTS

  • Excellent salary based on your experience
  • Regular company socials
  • 25 days annual leave (and Bank Holidays). Additional annual holiday for long service
  • Teambuilding days
  • Dress down Friday
  • Fun and energetic environment
  • Career progression
  • Scope to grow with a vibrant business
  • 9-5pm
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