Careers

Sales Account Manager

15 March 2021

The Sales Account Manager is responsible for contacting B2B customers and ultimately winning business, along with offering a 5-star customer service experience. This role is based at our head office in Guiseley, Leeds.

The key areas of responsibility are:

• Contacting new and/or renewal SME business customers.
• Expanding UGP’s customer base.
• Deliver exceptional service and competitive deals.
• Achieve the sales teams KPI’s.

The incumbent supports the Direct Sales Manager to ensure we meet the customers’ expectations.

MAIN DUTIES & RESPONSIBILITIES

• Use a consultative sales approach, to get to know your customers and understand the needs of their business, to ensure we are offering them the best deal.
• All sales targets and KPI’s must be achieved.
• Adhere to the sales compliance rules always ensuring all sales are generated in line with UGP’s guidelines and quality standards.
• Bringing in new business whilst adding value to their existing portfolio by delivering exceptional service and competitive deals.
• Handling of general client queries about their utilities, providing relevant recommendations and working on their behalf to solve issues.

DECISION MAKING RESPONSIBILITY

• Evaluate the opportunity to decide what price to offer the customer based upon the opportunity.
• Decide what timeframes to contact customers to optimise conversion of contract.
• Implement effective contact strategy based upon relationship with the client.
• Evaluate the needs of the customer to determine the length of contract offered to the client.
• Evaluate credit report of the customer to determine whether or not customer meets UGP requirements.

QUALIFICATIONS REQUIRED

• A -Levels.
• Microsoft office (minimum intermediate level).

LENGTH & TYPE OF EXPERIENCE

• Experience within the B2B energy sector.