TPI Sales Support Administrator

24 May 2019

One of the fastest growing Energy Suppliers in the UK is looking to recruit an enthusiastic and organised Sales Support Administrator. You will be operating within the highly competitive SME sector; the focus of the role is supporting the TPI Channel Manager and Account Managers to achieve the team’s financial target. Responsible for a diverse range of administrative and value add tasks covering the day to day needs of the team and its partners.

A flexible and pragmatic approach will be required to work in this fast-paced and evolving environment. You will need to be able to interact with contacts within the wider business to effectively manage queries and customer requirements.

Role Responsibilities:

  • Self-organise and prioritise high levels of daily workflow with minimal supervision
  • Manage multiple email inboxes with high levels of efficiency.
  • Set-up gas and electricity quotes within tight deadlines and to high levels of accuracy.
  • Where required to send quotations to TPIs in accordance with set guidelines.
  • Credit Check prospects in accordance with internal policy.
  • Generate and locking in contracts when required.
  • Maintain via phone and email excellent working relationships with account managers, brokers and customers.
  • Respond to and manage general queries from TPI and customers including but not limited to tender, contract, account, billing and commission queries.
  • Communicate and track registration objections with TPIs.
  • Update and maintain team logs and trackers.
  • Conduct post sales validation calls with customers where required.
  • Provide other ad-hoc support as and when required with internal and external queries and projects.
  • Take ownership of process improvements and to work towards taking responsibility for an individual process.
  • Assist in the testing and training of new systems and tools.
  • Provide cover for holidays and absences to ensure service levels are maintained.

Skill Requirements:

  • Ability to manage own workload and balance priorities.
  • Good numerical and problem-solving skills
  • Strong planning and organisational skills
  • High attention to detail
  • Effective communicator
  • Microsoft Office proficient with a strong grasp of basic Excel

Qualifications / Experience Required:

  • Previous experience in customer care
  • Previous administrative experience
  • Previous industry experience preferred but not essential

Why join the team?

  • Fast-growing, innovative employer
  • Fully supportive management wanting to grow people’s careers.
  • Full Induction and ongoing coaching & training provided
  • A great working environment with a real team spirit.
  • Fantastic progression opportunities.
  • Competitive Basic Salary + Performance bonus

Mon to Fri 9am till 5pm

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