Here at United Gas & Power we strive to do everything we can to ensure our customers receive the best possible service. If however you are not satisfied with the level of service provided by us, we will endeavour to resolve any complaint as soon as possible.
How to contact us
We are sorry that you are not happy with our service. Please get in touch with us and we will aim to resolve the issue as quickly as possible.
By phone: 0844 318 0044
By email: complaints@ugp.co.uk
By letter: Customer Services, United Gas & Power, 16 Otley Road, Guiseley, Leeds, LS20 8AH
Complaints Procedure
If you consider that you have cause to complain, this web page will advise you:
We will deal with all complaints quickly, courteously, and fairly. United Gas & Power always aims to provide the highest standards of service and account management but at times mistakes can happen. If after receiving your complaint it becomes clear a mistake has been made you can expect any one, or a combination, of the following:
Our Complaints handling procedure
Independent Advice
Citizens Advice Consumer Service
The Citizens Advice consumer service provides free, independent, and impartial advice to gas and electricity customers. You can contact the Citizens advice consumer service on 03454 040 506 or visit their website www.citizensadvice.org.uk/energy.
Ombudsman Services: Energy
The Energy Ombudsman is approved by Ofgem - the UK gas and electricity regulator - to independently handle energy disputes between consumers and energy suppliers.
For more information, visit their website www.ombudsman-services.org
By telephone on 0330 440 1624
Postal Address: 3300 Daresbury Park, Daresbury, Warrington, WA4 4HA
E-mail: osaccountmanagers@ombudsman-services.org
Ofgem’s Complaint Handling Standards Regulations
We must handle complaints from customers as set out by the energy regulator, Ofgem. These regulations are called The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008. To view a copy click here.
Definition of a micro business
A micro-business must meet one of the following criteria:
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