Covid-19 Information for Customers

Covid-19 – We’re here for you!

We understand that for many businesses, this is a challenging time. If you’ve been experiencing difficulties due to coronavirus disruption, we’re here to help you.


Meter readings

It is important for you to send us regular meter readings to ensure that your bills are accurate and reflect your current usage. You can notify us of your meter reading by using our online live chat facility or by emailing You can also submit your meter readings online at

If you’re struggling to pay your bills, our credit control team are here to help and discuss your options with you. Please call 0113 887 8878.

For all other customer enquiries, please chat to our customer services team via our live chat facility on the homepage of our website or email


UGP offices

We’ve opened our Leeds Headquarters to a small number of UGP employees. A full risk assessment was undertaken and a number of stringent safety procedures were put in place in order to facilitate this, to best ensure the safety of our employees. To read the full risk assessment please click here: Risk Assessment