Qualifying as a microbusiness
Our regulator, Ofgem, introduced enforceable Standards of Conduct rules to treat micro business customers fairly.
At United Gas and Power we apply these rules to all our customers, regardless of business size and this is why we have an industry leading Customer Care rating with Trustpilot here
If you have a microbusiness you may be entitled to a different energy contract.
Definition of a microbusiness
A micro-business must meet one of the following criteria:
Treating microbusiness customers fairly
We act fairly
We behave and carry out what we do for all customers in a fair, honest, transparent, appropriate and professional manner.
We're simple & honest
We provide information to all our customers (whether verbally or in writing) that is accurate, not misleading; displayed in plain and intelligible language.
We're by your side
We make it easy for all our customers to contact us, for us to act promptly to put things right when we get it wrong and to ensure customer service arrangements meets our customers’ needs.
We work with businesses of all sizes
At United Gas and Power we apply these rules to all our customers, regardless of business size and this is why we have an industry leading customer care rating.
“I have looked at other tariffs. United Gas and Power offers what I consider to be about the best. Chris is always available if I require any information and always quick to reply to my emails.”
Jodi 17 January 2022
“You can't put a price on peace of mind. United Gas and Power providing such a clear, honest and trustworthy service in these difficult times. Brad even helped with the Transfer of my account which I thought was going to be a nightmare. All round good service.”
Colleen Osborne 17 January 2022
“Super easy to deal with and submit readings, really transparent, great prices. I have been very impressed with the prompt and efficient service from my account manger, particularly in response to email queries.”
CGI Logistics 17 January 2022
“UGP have been great to work with. Since day one my account manager Chris has been on hand to help with any queries I’ve had, I can’t fault UGP and hope to continue my service with them for the foreseeable future.”
Jordan Hill 17 January 2022
“I just wanted to shout out to Sally Rusbatch for her help and for being a voice of clarity in a very confusing search for an energy deal. It was so nice to speak to someone who actually sounded human after speaking to various rather pushy sales agents. I feel relieved to have got a deal, and to know she is there at the end of the phone should I have difficulties going forward.”
Sagara “The Mindfulness Coach” 11 January 2022
“Chloe has been so responsive and helpful since moving over to UPG Energy. Highly recommend.”
Vicky Taylor 24 December 2021
“DEALT WITH TOM HE WAS VERY GOOD,COURTEOUS AND VERY HELPFUL WITH ALL QUERIES AND BEAT OUR CURRENT RATES AND WOULDNT HESITATE TO DEAL WITH AGAIN IN THE FUTURE WOULD ALSO RECOMMEND TO ANY COLLEAGUES ETC WHO ARE LOOKING TO CHANGE SUPPLIERS.”
REECE 22 December 2021
“I have dealt with Tom Broughton for a couple of years now , Tom has always given our company’s great service and advice , his customer communication is second to none , very professional attitude , a pleasure to deal with . Regards Brian firth”
Mr brian firth 20 December 2021
“When I think "gas & power", I think "Chris Parker". Great service and a top job all round. Cheers, Chris!”
Graeme N 15 December 2021
“Just renewed our Gas and Electricity with Tom B (account manager) very friendly and didn't give me the hard sell or try and pressurise me which I normally get when utility companies contact me. He answered all my questions and concerns and came across as a very genuine person.”
Sue 14 December 2021
“Our account manager is Chris Parker and we are very happy with the service we receive from UGP, even after a couple of years the service received is still first class.”
Chris 13 December 2021
“We have just renewed our utility contract with Chris Parker at UGP, great customer service and Chris is always helpful!”
Rose 09 December 2021