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Microbusiness Energy

Flexible, values-driven service underpinned by a committed team of ambitious people and world-class customer care.

Trustpilot 5 Star
Ofgem Regulated

Qualifying as a microbusiness

Our regulator, Ofgem, introduced enforceable Standards of Conduct rules to treat micro business customers fairly.

At United Gas and Power we apply these rules to all our customers, regardless of business size and this is why we have an industry leading Customer Care rating with Trustpilot here

If you have a microbusiness you may be entitled to a different energy contract.

Definition of a microbusiness

A micro-business must meet one of the following criteria:

  • Has fewer than 10 full-time equivalent employees and an annual turnover or annual balance sheet total of less than €2 million a year
  • OR Uses less than 293,000 kWh of gas per annum
  • OR Uses less than 100,000 kWh of electricity per annum

Treating microbusiness customers fairly

We act fairly

We behave and carry out what we do for all customers in a fair, honest, transparent, appropriate and professional manner.

We're simple & honest

We provide information to all our customers (whether verbally or in writing) that is accurate, not misleading; displayed in plain and intelligible language.

We're by your side

We make it easy for all our customers to contact us, for us to act promptly to put things right when we get it wrong and to ensure customer service arrangements meets our customers’ needs.

We work with businesses of all sizes

At United Gas and Power we apply these rules to all our customers, regardless of business size and this is why we have an industry leading customer care rating.

Case Study

John Heath & Sons

Switching from a big 6 supplier in order to realise savings of over £3,000 per annum.

ugp supplies funeral energy

Rated 4.9 out of 5

Did we mention we’re the UK’s highest rated business energy supplier on Trustpilot.

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