Qualifying as a microbusiness
Our regulator, Ofgem, introduced enforceable Standards of Conduct rules to treat micro business customers fairly.
At United Gas and Power we apply these rules to all our customers, regardless of business size and this is why we have an industry leading Customer Care rating with Trustpilot here
If you have a microbusiness you may be entitled to a different energy contract.
Definition of a microbusiness
A micro-business must meet one of the following criteria:
Treating microbusiness customers fairly
We act fairly
We behave and carry out what we do for all customers in a fair, honest, transparent, appropriate and professional manner.
We're simple & honest
We provide information to all our customers (whether verbally or in writing) that is accurate, not misleading; displayed in plain and intelligible language.
We're by your side
We make it easy for all our customers to contact us, for us to act promptly to put things right when we get it wrong and to ensure customer service arrangements meets our customers’ needs.
We work with businesses of all sizes
At United Gas and Power we apply these rules to all our customers, regardless of business size and this is why we have an industry leading customer care rating.
Rated 4.9 out of 5
Did we mention we’re the UK’s highest rated business energy supplier on Trustpilot.
“Reece at UGP was very helpful and not pushy at all and was able to help me and explained the procedure for the takeover in clear simple terms.”
Alison 21 June 2022
“Sarah Cox transferred our previous electricity and gas contracts into one seamless agreement whilst achieving better rates for our business. Sarah and the UGP team are great to work with and always provide best in class service - thank you!”
Darren Fletcher 13 June 2022
“Sarah Cox was a wonderful help in assisting us with transferring our account over & offered the best prices.”
Eri H 25 May 2022
“It is 5 stars for Timothy Ryan who dealt with the transfer of the former account to us in the most professional manner. Always polite, on point, proactive and accountable. It is great to have a specific point of contact as opposed to a generic mailbox. The account transfer was not straight forward and we faced several hurdles but thanks to Timothy we got there in the end. I am truly grateful. The overall rating is 4 stars though as the admin hurdles were dealt by customer services which operates more like a generic mailbox and took longer than it should.”
Daniel Moreno 24 May 2022
“Very polite young man,renewal done quickly and smoothly. Everything explained to me in a nice manner.”
Mrs helen jones 18 May 2022
“All done smoothly and efficiently. Thank you Bradley”
Carol 16 May 2022
“These guys are great! Sarah was the most sensible sales person I have ever spoken to. She called back when she said she would, there were no doom and gloom predictions about what would happen if I didn't move to UGP, there was no pressure just a sensible conversation discussing options. Emily has been an easy, friendly point of contact also. My experience of UGP has been totally positive. Well done.”
Robert 13 May 2022
“Best business customer service - Chloe is great! We have a large number of sites with UGP and the customer service we receive is excellent. Chloe is always happy to help and answer any queries I have - I am confident that I will always receive a helpful and detailed reply.”
Emma 04 May 2022
“Renewing our contract with UGP, Timothy was very helpful and efficient. It's very nice to have a point of contact who you feel is looking after you, especially when dealing with the sometimes confusing utilities markets”
Anne Roger 28 April 2022
“In these difficult times in the market - we decided to renew our contract with UGP. We have always found them easy to contact and quick at dealing with any issues. We also like the fact that they are one of the smaller companies.”
Mike Moulder 16 April 2022
“Tim at UGP dealt with my price review quickly and efficiently.”
Claire B 01 April 2022
“We've been with UGP for a while - but we wanted to commend Tom Menaldino who looks after us. As a charity, as for everyone, at a time of rising prices, he's been clear and upfront in what that means and been excellent at helping us navigate a way forward. Given the terrible service we'd had with our previous supplier, UGP have been not only a welcome change, but a company that it's been good to do business with!”
Gary Waddington 31 March 2022