Your questions, answered.

What is the Direct Debit Guarantee?

This is a guarantee that is offered by banks and building societies that participate in the Direct Debit scheme. Your own bank monitors the efficiency of this scheme and they offer protections under the scheme. If the amount that needs to be debited changes then UGP will notify you 5 days before the debit is due so you can make sure sufficient funds are available when the debit takes place. Cancellation of a Direct Debit can be done in writing to your bank or building Society. If you have cancelled a Direct Debit order then notify the Customer Service Team of UGP by phone or email.