Your questions, answered.

What reasons could cause my electricity to be cut off?

If a qualified engineer believes that there is a risk to safety and health, then your supply could be cut off until all safety concerns have been addressed.

If you have defaulted on your account payments, after following the regulatory procedures set out by Ofgem, we will then proceed to cut off the energy supply. If you have difficult in paying your energy bill, contact the UGP accounts department on 0844 318 0044 to discuss how we can help you to resolve the problem."