Your questions, answered.

What should I do if I feel my Meter is Faulty?

Faults with a meter do not happen often, however if you feel that your meter is not reading accurately or maybe your consumption readings are higher or lower than you expect, then you should contact the Customer Services Team at UGP.

The Customer Services Agent will ask you if there have been any recent changes that might have affected your consumption levels. For instance, have you installed extra equipment? Or if you have installed energy efficient appliances then you might record lower consumption levels.

The Customer Services Agent might ask you to do a daily meter reading for a period of time, the result of which will give an indication of any inconsistencies that could be due to a mechanical fault. The Customer Services Agent will arrange for an independent contractor to check the meter.