FAQs
Your questions, answered.
- Billing
- How do I pay?
- How do I read my Gas bill?
- How do I read my Half Hourly Electricity bill?
- How do I read my Non Half Hourly Electricity bill?
- What is an AQ?
- What is an EAC?
- What is Correction Factor?
- What is Calorific Value?
- How do I find out my terms of contract or any information related to my account?
- What reasons could cause my electricity to be cut off?
- Can the price of my electricity change during the life of my contact with UGP?
- What are Out of Contract rates?
- What should I do if I feel my Meter is Faulty?
- What should I do if my bill is too high or too low?
- What is the Direct Debit Guarantee?
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Where Do I Find the VAT Declaration Form?
