Hero

FAQs

Your questions, answered.

Will you charge me if I use an energy broker?

If you are a micro business customer, we may pay a commission to your approved energy Third Party Intermediary (TPI). This commission will take the form of an uplift in pence per kWh and/or a fixed-price uplift incorporated into the Standing Charge you pay, both of which are incorporated into your unit charge. Please note that the level of uplift included in your supply contract is not determined by us. It should be agreed upon between you and your authorised TPI when you engage their brokerage services.