Accessing Metering Data
Accessing metering data
Automatic Meter Reading (AMR) and Smart Meters (SMETS2) enable customers to easily access detailed energy consumption data. From 1 October 2024, UGP will provide meter data recorded at intervals depending on your meter’s configuration.
If you request meter data for a period before this date, please note that some data may not be available due to technical reasons. In such cases, we will provide the earliest accessible data.
This data service is available to customers with AMR or SMETS2 meters. Before granting access, we will validate your request to protect your information. If you do not have these meters, please contact us for further assistance.
As always, your monthly invoice will reflect your energy usage, and you can view this information through our customer portal at any time.
How to Request Access to Your Data
To request access to your meter data, please complete the form LINKED HERE and email the form to cs@ugp.co.uk. You’ll need to have the following information ready:
- Your Full Name
- Company Name (Full legal name)
- UGP Account Number (Found on your invoice or customer portal)
- Meter Number (Required for processing the request, located on your invoice or portal)
- Delivery Frequency (One-off, Monthly, or Quarterly)
- Your Email Address (This email will be used for communication regarding your request)
Important Information
For UGP customers with Smart or AMR devices, accessing your meter data is simple. However, to ensure your data remains secure, we must verify your request before granting access.
Starting 1 October 2024, we will begin providing meter data. Please note that data prior to this date may not be available due to technical limitations. If we cannot provide the full 12-month data requested, we will supply data from the earliest accessible date.
To protect your data, we will verify your identity and association with the account before granting access. Your monthly invoice will continue to show energy usage details, which can also be viewed anytime via our customer portal.
Third-Party Access for Meter Data
If you are a third party (e.g., an energy management provider or consultant) requesting access on behalf of a customer, please follow these steps to ensure smooth processing:
- Obtain Customer Consent – You must have explicit permission from the customer (e.g., a signed Letter of Authority (LOA)). Click here to access the LOA form.
- Verify Your Relationship – Provide proof of your authority to act on the customer’s behalf.
- Submit Required Documents – Include all necessary documentation with your request.
- Approval Notification – Once approved, you and the customer will be notified.
- Access Data – Submit your data request using the form above.
Important:
You must provide your company or personal details and proof of authority to act on behalf of the customer. A valid email address is required for communication.
We take data privacy seriously, and all data shared with you must only be used for the purposes outlined in your request. Sharing this data with other parties requires further customer consent.
Processing Your Request
We will review your request to confirm that all documentation is in place. If approved, both you and the customer will be notified. If your request is denied, we will inform you of the reason.
Approved data will be provided for the duration specified in your request. After this period, you must submit a new request to extend access.
For compliance and transparency, all requests and data access are logged.
If you have any questions or need assistance, please contact our Customer Service team at cs@ugp.co.uk or call us on 0800 669 6697.
Don’t have an AMR or SMETS?
If you don’t have an AMR (Automatic Meter Readings) or SMETS2 meter, you’ll need to upgrade your current meter. This ensures accurate billing and allows automatic readings, eliminating the need for manual submissions and estimated bills.
At United Gas & Power, we offer AMR and smart meter installations to help businesses manage energy use effectively. These meters provide accurate, remote readings, helping you tracks consumption, control costs and contribute to reducing carbon emissions. Our SMETS2 meters can also be read by any supplier, even if you switch.
To upgrade, visit the Smart Meter Registration on our website and follow the steps to request a new meter. Our team will schedule the installation at a convenient time and this service comes at no extra costs. For more details, check our FAQs or contact our support team at cs@ugp.co.uk or call us at 0800 669 6697.