Third Party Intermediaries (TPIs) include switching websites, energy brokers and energy efficiency advice providers who interact with energy consumers. TPIs can offer advice and products to assist with a range of functions including energy procurement, efficiency and management.

TPIs who operate within the energy market  do so under a wide range of business models and serve a range of consumers from household consumers to large business consumers.

TPIs are there to support you when getting business energy quotations as the process varies when compared to getting home energy quotations. There are a variety of reasons that the processes are different, including that:

  • There generally isn’t a cooling-off period after you agree the contract even if agreed over the telephone rather than in writing
  • The contracts are often longer than for residential properties so you need to fully understand the quote before you agree to it

At UGP, we recognise the important contribution that Brokers and Consultants (TPIs) make within the energy sector, and we support those that share our passion for customer care and commitment to service excellence.