At UGP, we recognise the important contribution that Brokers and Consultants (TPIs) make within the energy sector, and we support those that share our passion for customer care and commitment to service excellence.

We seek first to understand your requirements and those of your customers, and we place great emphasis on developing trusted, reliable partnerships with all of our selected TPI clients. 

We deliver a customer-centric, flexible and values-driven service, underpinned by an exceptional team of committed, ambitious people, industry leading customer care and a deep understanding of our customers’ needs.

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Reasons to Choose UGP - The TPI Pledge

Industry Leading Response Times: We’ve invested heavily in the people, systems and processes necessary to ensure that we respond to you in market leading times. Whether it’s a tender response or an account query, we’ll ensure that you’re responded to as quickly as possible. 

Pricing for bespoke tenders can be generated within 15 minutes and 97% of customer service enquiries are responded to within SLA ; resolved within 72 hours.

Bespoke support team, led by a dedicated Account Manager: You’ll have direct line access to an experienced member of the TPI team as one point of contact for all your customer and account enquiries. 

Our dedicated Account Managers develop strong relationships with their TPI clients, liaise with internal support teams and deliver a seamless experience that covers all aspects of account management and reporting.

5 Star Rating on Trust Pilot: Customer experience lies at the heart of UGP’s business and approach. Our brand is built on the understanding that our reputation relies on delivering an unrivalled level of customer care, and we prioritise the customer experience in everything we do. 

As a result, our customer feedback has led to a Trust Pilot rating of “Excellent”; you can offer our service to your clients with confidence.

We protect your business, and won’t approach your customers directly: Have complete peace of mind in the knowledge that we’ll put your needs first and be open and honest with you at all times. We will never sell direct to your customers and we’ll be transparent in all our dealings with you and with them.

We place great emphasis on building trusted relationships with our partners and we recognise the importance of acting ethically and responsibly at all times.

Flexible, tailor-made solutions: We contract for non-half hourly, half-hourly and gas meter points. We offer a fully fixed and fully inclusive gas and NHH matrix, and we’ll tailor our solutions to meet your customer needs. 

Whatever your requirements, we’re here to discuss a flexible solution that best suits you and your clients.

If you'd like to work with us, please register your interest on our Partner registration form


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