More than just an energy provider

Partner with us for exceptional customer care and a truly 5 star service.

United Gas & Power team supporting UK businesses with commercial gas and electricity supply
Excellent

Rated Excellent on Trustpilot by over 1,000 UK business customers.

Welcome to UGP, the UK’s leading business energy direct supplier

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

To us, quality customer care is not a department, it’s an attitude, and everyone at UGP believes in this underlying principle.

Our renewable energy offering

Reduce your carbon footprint with renewable power.

Explore new connections
Explore new connections
Scalable renewable contracts

Treating customers fairly

At UGP, we are dedicated to providing exceptional customer support to all our clients, regardless of the size of 
their business energy contracts. Our award-winning customer service team is committed to treating every customer fairly and offering the most transparent energy service in the non-domestic market. Ensuring fair treatment for our customers is a core value at UGP, and this principle is instilled in all our employees.
We place customers at the heart of everything we do, which is why we are proud of our award-winning customer service team and our 5 Star Trustpilot score.

The UGP pledge:

At UGP, we believe that our commitment to treating customers fairly must underpin our operations every time we interact internally and with external parties. This belief is embodied in “The UGP Pledge” – our set of service standards for all our customers. We are dedicated to providing exceptional support to all clients, regardless of the size of their business energy contracts.

Our award-winning customer service team is committed to fairness and transparency in the non-domestic energy market. This principle is instilled in all our employees, placing customers at the heart of everything we do.

At UGP, treating customers fairly is not just a policy – it’s our way of doing business.

We pledge to our customers:

  • Ethical conduct: to consistently act according to 
our company values and uphold our responsibility to maintain ethical standards at all times.
  • Customer-centric focus: to work with and for you, always prioritizing your needs above our own.
  • Active listening: to truly listen and ask pertinent questions, ensuring we understand you, your business, and your objectives before offering advice.
  • Clear communication: to communicate honestly and openly in plain language, avoiding jargon.
  • Ease of interaction: to make things easy for you by putting in the hard work, allowing you to focus on your job.
  • Long-Term Relationships: to invest in the long-term relationships we have with our customers, striving to deliver a superb experience that fosters lasting partnerships.