On the move?

We understand that moving in or out of a property can be a busy time, which is why we have created simple and convenient online forms to notify us of your change of tenancy (COT).

To update your account information, please fill out the appropriate change of tenancy form, accessed via the links below. You’ll be asked to attach relevant documents to confirm the change of tenancy, such as:

•  Proof of ID (Valid driving license or passport)
•  Deed of Surrender/Sale
•  Final Business Rates
•  Photo of Meter Reads

Once we receive your completed form and any relevant attachments, we will be in touch within the next 5 business working days to confirm that we have all the information required to close/set up the new account or to let you know of any additional information we may require to process the change of tenancy request.

If you are moving out of a property, we will provide you with a final bill that covers your energy usage up until the date you move out. If you are moving into a property, we will set up your account and ensure that you are on the best energy tariff for your needs.

At UGP, we are committed to providing you with the highest level of customer service. If you have any questions or concerns about your change of tenancy or your energy services, please do not hesitate to contact us on 0800 669 6697. Thank you for choosing UGP as your energy provider, and we look forward to continuing to serve you in the future.