More than just an energy provider
We believe in doing good on top of doing well. Partner with us to demonstrate your commitment to the environment and to our future generations.
Welcome to UGP, Yorkshire's leading business energy direct supplier
United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.
To us, quality customer care is not a department, it’s an attitude, and everyone at UGP believes in this underlying principle.
The UGP Pledge
At UGP we believe that a set of values is meaningless unless they underpin how we operate each time we deal with each other and with external parties. As such we have created “The UGP Pledge” – a set of service standards, for our key stakeholder groups – employees and customers.
We promise our customers;
- To act according to our company values; we recognise that we have a responsibility to act ethically at all times.
- To work with you and for you; at all times focused on your needs above our own.
- To truly listen and ask more questions; we understand that we can’t advise you before we understand you, your business and your objectives.
- To be straight talking; we’ll talk to you honestly and openly in your language and not in the jargon of our world.
- To make things easy for you; we’ll put in the hard work so that you can focus on your job.
- To be in this for the long term; we value the relationships we have with our customers and work hard to deliver a superb experience that fosters long term relationships.