Dukeries Retreat is a family-run glamping site set across seven acres of Nottinghamshire countryside.
Launched during lockdown in 2021, the business was built around two priorities from day one: quality guest experience and environmental responsibility.
Energy was always going to play a part in both.
Launching during uncertainty required price stability and clear advice
Starting a hospitality business during a pandemic came with enough unpredictability. Energy costs couldn’t become another unknown.
As first-time business energy customers, the owners wanted straight answers, transparent pricing and guidance they could trust. Renewable electricity mattered, yet affordability and long-term certainty mattered just as much.
They also knew the site would expand. The energy setup had to grow with it.
Fixed renewable supply secured early and structured for growth
UGP worked directly with the owners to understand how the site would operate and how it would evolve.
A three-year fixed-rate renewable tariff was agreed from launch, locking in pricing and removing exposure to market volatility. One named account manager handled the full setup, from contracts through to connection, giving the business a single, reliable contact.
As new accommodation has been added, additional supplies have been arranged smoothly, without repeated explanations or disruption.
From the outset, we were impressed with UGP’s approach. They offered the best price we could find and matched our commitment to sustainability. The switch was handled confidently and without fuss. As we’ve expanded, they’ve supported us every step of the way.
Renewable energy supports brand values and protects margins
Dukeries Retreat now runs entirely on renewable electricity, reducing carbon emissions by 12 tonnes each year.
Energy costs are predictable, which means expansion has continued without friction. The relationship remains direct and responsive.
For the owners, that means more time focused on guests, growth and building a business that reflects their values.
Dukeries Retreat secured renewable energy, fixed pricing and direct support from the very beginning.
Energy now strengthens the brand story and protects the business as it grows.
