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On your bill you will see the amount of VAT that you will be paying. VAT is charged at the prevailing rate of 20%, however there are some exceptions:
If your business falls under the ‘De minimis’ requirements, then you will be billed 5% only. The requirements to meet ‘De minimis’ are:
- If your business electricity uses no more that 33kWh per day – (that is 1,000 per month)
- And your business gas is an average of 5 therms (about 145 kWh) per day or 150 therms/4397 kWh for the month you will be billed at 5% VAT on your energy bill.
For more information about VAT you can contact HMRCÂ or HMRC National Advice Center 0845 010 9000.
Yes, all calls are recorded and monitored for verification purposes.
Recordings help us ensure accuracy and improve customer support.
These are regulated charges set by the National Grid and regional electricity Distribution Network Operators (DNOs). They cover the cost of transporting gas and electricity across the national and local networks and delivering it to your business premises.
Transmission and distribution charges are built into your unit rates and recovered through your gas or electricity invoice.
In addition to network charges, energy bills may also include government-mandated environmental and social policy costs (often referred to as green levies), which are separate from transmission and distribution charges.
Contact UGP’s Customer Service Team on 0800 669 6697 and we will be happy to supply you with relevant information for contacting the supplier.
We can also arrange a quote for your new premises.
Whether you are moving in or out of a property, you’ll need to give us some information so that we can support your move.
What details are required for a change of tenancy
- Please visit our “Change of tenancy” page for full details, online forms and further support.
Renewable energy product (2024/2025)
For customers on UGPs renewable energy product, the renewable product mix for the period 1 April 2024 to 31 March 2025 was:
- 8% Solar
- 92% Wind
Customers on a Renewable Power Fixed Term Contract receive electricity matched with 100% renewable generation, backed by Renewable Energy Guarantees of Origin (REGO) certificates.
Fuel mix disclosure (2024/2025)
In accordance with The Electricity (Fuel Mix Disclosure) Regulations 2005, we are obliged to publish details of the mix of fuels used to generate the electricity supplied our standard mix of fuels used in supplying electricity under our Licence for the period 1 April 2024 to 31 March 2025.
| Fuel/Technology | UGP Fuel Mix | UK Fuel Mix |
| Coal | 8.0% | 5.9% |
| Natural Gas | 45.4% | 33.3% |
| Nuclear | 22.1% | 16.2% |
| Renewable | 21.1% | 42.1% |
| Other | 3.4% | 2.5% |
| Total | 100% | 100% |
Environmental impact (2024/2025)
- Electricity supplied by UGP:
- Carbon Emissions: 205.1 g/kWh
- UK Average (for comparison): 279.1 g/kWh
- Radioactive waste:
- UGP: 0.009 g/kWh
- UK Average (for comparison): 0.007 g/kWh
Fuel mix disclosure (2023/2024)
For the period 1 April 2023 to 31 March 2024.
| Fuel/Technology | UGP Fuel Mix | UK Fuel Mix |
| Coal | 8.6% | 6.3% |
| Natural Gas | 47.9% | 35.0% |
| Nuclear | 17.4% | 12.7% |
| Renewable | 22.3% | 43.2% |
| Other | 3.8% | 2.8% |
| Total | 100% | 100% |
Useful Ofgem business energy guidance and resources for business energy customers.
Ofgem glossary of terms for business energy customers:
Download: Non-Domestic Glossary of Terms
Ofgem billing/energy contract pages:
We aim to be a fair energy supplier by putting transparency, communication and customer support at the centre of our service.
At UGP, we are dedicated to providing exceptional customer support to all our clients, regardless of the size of their business energy contracts. Our award-winning customer service team is committed to treating every customer fairly and offering the most transparent energy service in the non-domestic market. Ensuring fair treatment for our customers is a core value at UGP, and this principle is instilled in all our employees. We place customers at the heart of everything we do, which is why we are proud of our award-winning customer service team and our industry-leading Trustpilot score.
The UGP Pledge
At UGP, we believe that our commitment to treating customers fairly must underpin our operations every time we interact internally and with external parties. This belief is embodied in “The UGP Pledge” – our set of service standards for all our customers. We are dedicated to providing exceptional support to all clients, regardless of the size of their business energy contracts. Our award-winning customer service team is committed to fairness and transparency in the non-domestic energy market. This principle is instilled in all our employees, placing customers at the heart of everything we do.
We Pledge to Our Customers
- Ethical Conduct – To consistently act according to our company values and uphold our responsibility to maintain ethical standards at all times.
- Customer-Centric Focus – To work with and for you, always prioritising your needs above our own.
- Active Listening – To truly listen and ask pertinent questions, ensuring we understand you, your business, and your objectives before offering advice.
- Clear Communication – To communicate honestly and openly in plain language, avoiding jargon.
- Ease of Interaction – To make things easy for you by putting in the hard work, allowing you to focus on your job.
- Long-Term Relationships – To invest in the long-term relationships we have with our customers, striving to deliver a superb experience that fosters lasting partnerships.
At UGP, treating customers fairly is not just a policy – it’s our way of doing business.
United Gas & Power Ltd is a company that supplies electricity and gas as detailed in its Consolidated Segmental Statement for the year ending 30 April 2025. The company’s financial reporting is prepared in accordance with Financial Reporting Standard 102 and the Companies Act 2006.
A key focus for United Gas & Power is managing energy price risk through hedging to stabilise the business against market volatility.
Consolidated Segmental Statement for year ended 30 April 2024.
