Freeways is a long-established charity providing residential care and support for people with learning disabilities across North Somerset, Bristol and South Gloucestershire.
The organisation operates more than thirty properties, each requiring dependable heat and power to maintain safe, comfortable environments for residents and staff.
With resources carefully managed, every pound saved can be redirected into frontline care.
Energy needed to be reliable, simple to oversee and aligned with the charity’s environmental values.
Thirty-plus meters and fragmented billing were stretching internal capacity
Energy was spread across multiple contracts and billing structures. This led to more administrative burden than the busy team could spare.
Freeways wanted a clearer structure and one accountable supplier. Competitive pricing mattered, but so did stability and service.
They also wanted to move fully onto renewable electricity and remove the need for manual meter readings across the estate.
Any new arrangement had to reduce workload, not add to it.
Managing energy across more than thirty properties used to take far more time than it should have. UGP brought everything under one clear structure and handled the smart meter rollout without disruption.
Portfolio-wide consolidation introduced renewable supply and smart metering
UGP consolidated the full portfolio under one fixed renewable tariff, aligning contract end dates and standardising billing.
We managed the switching process across every site and coordinated the installation of smart meters, removing the need for manual reads and improving usage visibility.
A dedicated account team was assigned to support the charity, providing direct access to guidance and resolving queries quickly.
This structure was designed to give Freeways clarity at both site and group level.
Administrative workload reduced while cutting 267 tonnes of COâ‚‚ each year
Freeways now manage more than thirty meters under one consistent framework. Billing is aligned, renewals are predictable and internal administration has reduced.
The move to renewable electricity has cut annual carbon emissions by 267 tonnes, supporting the charity’s environmental commitments at scale.
With smart meters in place and one supplier relationship, energy is organised and dependable across the estate.
Freeways moved from a fragmented setup to a structured, centrally managed portfolio built for clarity and control.
Energy now supports the charity’s mission, freeing time and resources to focus on delivering high quality care across the communities they serve.
We now have renewable electricity across all sites and a single point of contact who understands how we operate as a care provider. It’s given us clarity, reduced admin and allowed us to focus on the people we support.
