frustrated with energy supplier
As a business owner, you’ve probably faced long hold times, impersonal automated responses, and endless transfers between departments just to get a simple issue resolved. Dealing with energy suppliers can be frustrating, leaving you wondering if anyone on the other end truly cares about your business needs.

The Struggle with Traditional Energy Suppliers

For many businesses, the energy supplier experience has become a game of patience. You’ve likely been there; waiting on hold, navigating complex menus, and speaking to multiple representatives who seem more interested in reading from a script than understanding your unique situation. This impersonal approach not only wastes your time but also leaves you feeling like just another number in a vast system.

Where’s the Personal Touch?

In today’s digital age, the human touch seems to be fading fast. While digital progress is an essential part of growth and improving efficiencies for many businesses, automated systems can take over, leaving business owners like you craving real, meaningful interactions—especially when it comes to something as vital to your profitability as your energy supply. Your business deserves more than just a one-size-fits-all solution and generic customer service. You need a partner who understands your frustrations and is ready to make them a thing of the past.

How UGP is Redefining Business Energy Solutions

At UGP, we recognise the pain points that businesses face every day with their energy suppliers. We understand that your time is valuable, and that your business deserves attention that goes beyond just the basics. That’s why we’ve made it our mission to bring back the personal touch that’s been lost in the industry.

Direct Access to Real People

Tired of the endless cycle of being passed from one department to another? At UGP, we assign you a dedicated Account Manager—an actual person who knows your business and is just a phone call away. No more dealing with faceless entities; with UGP, your energy expert is always within reach, ready to provide you with the support and answers you need.

Swift and Efficient Issue Resolution

Nothing is more frustrating than a lingering issue with your energy account, especially when it feels like no one is listening. Our UK-based customer service team is committed to resolving your queries quickly and efficiently. When you reach out to UGP, you won’t be met with long hold times or impersonal service. Instead, you’ll get the peace of mind that comes with knowing your concerns will be addressed promptly by someone who understands your business.

Tailored Solutions for Your Unique Needs

Every business is different, and a cookie-cutter approach simply doesn’t work when it comes to energy management. At UGP, we take the time to understand your specific needs and challenges, offering bespoke solutions that fit your business like a glove. Whether it’s managing the end-to-end switching process or providing ongoing support, we tailor our services to ensure your energy experience is as smooth and beneficial as possible.

Not Forgetting…

While our personal service sets us apart, we also offer a range of features designed to meet the complex needs of your business:

Ready to Experience a Different Kind of Energy Supplier?

If you’re tired of feeling like just another account number, it’s time to make a change. Let UGP show you how a personal touch can make all the difference for your business. Contact us today to speak with a dedicated Account Manager and discover how we can help your business thrive.

Call us: 0800 669 6697

United Gas & Power – Your Partner in Business Energy Solutions

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Managing energy contracts across multiple sites can be a task fraught with complexity. The multitude of suppliers, different rates, and varying contract end dates can create an administrative labyrinth, resulting in an enormous amount of time and resources spent on energy management. At United Gas & Power we’re challenging this status quo with a solution that our customers tell us has made a profound difference in the way they procure and manage their energy.

The solution? Aligned contract end dates. This is not just a feature of what we do, but a game-changer that offers substantial benefits, particularly to large multi-site businesses. Let’s delve deeper into how aligning your contract end dates with UGP can transform your energy management experience.

Streamlined Energy Contract Management: By aligning your contract end dates, all your energy contracts will renew on the same date. This means no more juggling numerous contract renewals at different times of the year. Instead, you get one renewal date, creating a streamlined, hassle-free experience.

Consolidated Billing & Reporting: As a multi-site customer, you’ll receive a consolidated view for all your sites. This greatly simplifies financial management, allowing you to know exactly when your bill is due, what it will encompass, and making it easier to budget and plan for your business’s energy expenses. Consolidated reporting may also give you a clearer, holistic view of your energy usage across all sites, empowering you to make informed decisions about your energy consumption and identify potential areas for efficiency improvements.

Single Negotiation Process: The negotiation process for contract renewals can be a daunting task, especially when dealing with multiple suppliers. But with contract alignment, you engage in one negotiation process for all your sites at the same time. This not only saves you valuable time but also ensures a consistent rate across all your locations, offering greater financial stability and predictability.

To complement this transformative feature, we offer MyUGP, a user-friendly online account management portal where you can access your statements, submit meter readings, and manage your account with ease. MyUGP is just another way we’re simplifying energy management, giving you control at your fingertips.

But the UGP experience doesn’t stop there. We’re a 5-star Trustpilot rated company, and the highest rated commercial energy company in the UK, reflecting our commitment to exceptional customer service. We know that every business is unique, which is why we assign a dedicated account manager to each of our customers. Your account manager is there to guide you, answer any questions, and ensure you’re getting the best service possible as well as handle all the paperwork on your behalf!

We’re also dedicated to caring for our planet and offer renewable energy solutions. For every new customer that joins us, we plant a tree in the Yorkshire Dales; a small but vital contribution to a greener future.

Lastly, we believe in delivering excellent value. We offer highly competitive pricing, providing you with top-quality service without the hefty price tag.

Join UGP today and experience a revolution in energy management. Our experienced account managers will manage the entire end-to-end process on your behalf to help you gain greater control, spend less time on energy administration and more time on what truly matters – running your business.

At United Gas & Power, we’re more than just an energy supplier; we’re your energy partner. Call us today on 0800 669 6697.

BP trials “world first” self-checkout for fuel paymentsBP is trialling self-service checkouts for fuel payments at filling stations in the UK.

The firm says it has developed a word-first till which will be used for fuel as well as other goods.

They will be initially rolled out at its sites in Bedford, Nodeway and Orsett South in England.

Despite being a regular feature at cinemas and supermarkets, BP says self-service checkouts are not common in the fuel sector.

They are designed to speed up waiting times, and the three sites will be used as a test the requirement for the scheme.

BP store manager Mark Glanville said: “It’s technology that has been around for years but it’s the fuel aspect which surprises people. The feedback so far has been very positive. We will definitely see the benefit in the future for the teams, so the operation will be more fluid and hopefully, the additional hours saved by the introduction of the tills means we can become more customer-focused on the shop floor.”

Originally published at energyvoice.com