New Connections
What is a CT Meter?
A CT (Current Transformer) meter monitors the flow of current through large wires by using current transformers instead of a direct connection. This type of meter is ideal for situations where the wires are too large to connect directly to the meter.
What Does kVA or Agreed Supply Capacity Mean?
The term kVA (kilovolt-ampere) represents your agreed supply capacity. It indicates the capacity of the network cables used for your connection. The supply capacity is determined during the planning of your cable installation in coordination with your distribution company.
How Can I Find My Meter Point Administration Number (MPAN)?
Your MPAN is provided by your local network operator when your electricity supply is installed.
If your supply is already installed but you haven’t received bills yet, contact your local network operator.
Here are the relevant contact numbers based on location:
- Northern Scotland: 0800 048 3515
- Central & Southern Scotland: 0330 101 0300
- North West England: 0800 195 4141
- North East England: 0845 070 7172
- Merseyside & North Wales: 0330 101 0300
- South Wales, Midlands & South West England: 0845 601 5972
- London, East & South East England: 0845 601 4516
- Southern England: 0845 026 2554
You can also search for your local operator using the Energy Networks’ postcode tool online.
If you’re already receiving bills, you can find your MPAN in the “Your Supply Details” section of your bill. Your bills are accessible 24/7 via your online account.
How Do I Calculate My Load Requirements?
To determine your load, check the data plate or badge on each of your appliances to find the input/output rating. Add these ratings together to calculate the maximum load. If you need assistance, consult the appliance manufacturer or a Gas Safe™ registered engineer.
How Can I Verify if My Gas Pipework is Live?
To confirm whether your pipework is live, contact your local gas transporter. You can:
- Use the Find My Supplier online tool.
- Call the Meter Number Helpline at 0870 608 1524 (calls cost 7p per minute plus your normal call charges).
What is a GT1 (Gas Test 1)?
A GT1, or Gas Test 1, assesses the capacity of your gas pipework. To request a GT1, provide your peak hourly load to your network provider. A Gas Safe engineer can calculate this by summing the maximum kWh ratings of your gas appliances.
Please note that the process typically takes four to six weeks.
Why Do I Need to Complete a Gas/Electricity Application Form?
Filling out the application form helps us gather the details necessary to process your request and ensure your gas or electricity supply and meter are correctly set up to meet your needs.
