Your questions, answered.

Can the price of my electricity change during the life of my contact with UGP?

If you have signed a fixed term contract, then the price of your electricity or gas will not change over the contract period. A fixed term contract assures that you are not affected when wholesale market prices fluctuate.

There are however some elements that might change over a contract period, such as; taxes, Climate Change Levy, VAT or transmission and distribution charges. If there is a change then we will contact you in advance to advise of any changes that might be necessary. The price of your commodity will never change.

If you are on a fixed term contract that is subject to Direct Debit and you cancel this, you may be moved onto our Out of Contract rates until the Direct Debit is re-instated.